How To Do Your Job When You Don’t Know How To Do Your Job

The cool thing about this job is that I get to constantly be doing new things and jumping into new projects. The flip side to this, however, is that each project is unique and requires very different skills – skills that I (very often? most of the time?) don’t yet have. So this term, I’ve been getting used to the fact that not having a skill to do a certain job doesn’t mean I don’t do the job, it means I get to learn how to do it. The question then often becomes, “Where do I even start to learn how to do X?” The following are some tips and tactics I’ve been working on using when I’m faced with a daunting task that I’ve never done before:

  • Just ask. This seems obvious, but it’s often much easier said than done. People don’t want to risk sounding dumb by asking questions, but 1) people probably won’t actually think you’re dumb, and 2) isn’t it better to ask and learn how to do something correctly than spend all your time doing it wrong?
  • Google it, but be smart about it. Again, this seems obvious, but Google is a gift and a curse. Be wary of bad advice (you wouldn’t cite a Buzzfeed article for an academic paper, so why should you take serious advice from it?), and think hard about the search terms you use (be precise, try a variety of related terms, etc…).
  • Pretend that you know what you’re doing. I love this tactic. Sometimes I know that I don’t know what I’m doing, but I don’t know what I don’t know, so I just start working until I get stuck in order to figure out where the problem is. It’s a really great way to pinpoint exactly what you don’t know.
  • Use sites that were created for these situations, like If you’re a Carleton student, you already have a subscription! Even if you can’t find a video to explain exactly what you’re supposed to be doing, it can help you to get a hang of the general terminology relating to the task at hand or the basic functionality of a tool you’re learning to use.
  • Look for existing examples. Chances are you’re not the first person to do anything, so it’s a great idea to find examples of best practices and conventions. This is true for pretty much anything, but particularly when you’re doing something totally new.

Of course, the best part about not knowing how to do something is that you get to learn how to do it and then a week later when one of your colleagues doesn’t know how to do the same thing you get to pretend that you’ve known it all along and teach them how to do it! Such is the cycle of life. Remember, everyone’s just trying to fake it ‘til they make it.

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